I seem to have 2 accounts - How do I get a refund for the one I don't use but have paid for!!!

[Hathaway22]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have been paying for 2 accounts?!?!?

[Joan]

Hi there @Hathaway22,

Thanks for reaching out. 

Check your receipts page and make sure that this isn't just a case of some payment getting billed later than expected and thus creating the illusion that you were charged twice in the same month. If you have actually paid twice, then consider checking if you actually have a second account, where you still have an active subscription. If you still cannot find the source of the extra payments, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.

[Methinks]

Just noticed in my bank account and Paypal account I been paying for two lots of Spotify accounts, so one I have not used and want a refund, How do I get the refund, unable to speak to anyone at Spotify, so do I go through Paypal ?

any advice would be helpful, Thank you