I can't cancel my account

[user-removed]

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and do this for me and its a joke. No one can figure it out . THIS DOES NOT EXIST AND I DONT WANT TO BE CHARGED

1. On the Account page select Subscription from the top menu.
2. Under the ‘Cancel your subscription section’ click "View your options".
3. Scroll to the bottom of the page and select "Click here to continue to the cancellation page".

HELP! I dont want to have to cancel my credit card b/c of this!!!!!

[Peter__]

Hey! Welcome to the community 🙂

What does your subscription status on your online overview say?

If you can't get it sorted or you are being charged even though your account says it is on Spotify free then it sounds like you have another account floating around somewhere on premium. If that is the case, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you in getting that cancelled and refunded for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Kaelyn0017]

**bleep**ing spotify!! I cant cancel my account

[Kaelyn0017]

I follow all the steps but sh*t i cant cancel my accnt