I can't log in to the account linked to my email. It does not allow you to

[lomodno]

When trying to change the password, he writes that "the account is not registered", when trying to register an account to the same email, he writes that there is already an account with such an email.

[lomodno]

Hey there @lomodno,

Thanks for reaching out!

It sounds like your account might be disabled. In this case, we'd suggest reaching out directly to our Support team here. They'll be able to take a look at your account and provide further help if possible.

The Community will be here if anything else comes up.

Cheers!

[Novy]

Hey there @lomodno,

Thanks for reaching out!

It sounds like your account might be disabled. In this case, we'd suggest reaching out directly to our Support team here. They'll be able to take a look at your account and provide further help if possible.

The Community will be here if anything else comes up.

Cheers!

[banaz]

THIS ALSO HAPPENED TO ME

Did you find any solutions??

[Novy]

Hey @banaz,

Thanks for joining the conversation!

As mentioned above, we'd recommend reaching out to our folks at Customer Support for further help with this situation. 

Let us know if you need a hand with anything else.

[Jmarsden182]

My old email account that was connected to my Spotify account was hacked and so I have no way to access it and I just got a new phone and can't remember the password and I can't reset the password without getting a code from the email account I can longer access so how do I get my premium account transferred over to my new phone if I can't change the password? 

[#7]

When I want to login, i use my emailaddress and password (i am sure it is the correct one) but i get the message the password is not correct. When i want to reset my passworx, i get the message my emailaddress is not linked to a Spitify account. And when i want to register, i get the message my emailasdress is already linked to a Spotify account. I don't get this?

[Bored_Dog]

One of my family members is having this issue. Did customer support help? I'd like to not waste my time if they don't have a solution

[#9]

Every time I try to log in with Facebook it doesn’t recognize my account, email, or username. I can’t even reset the password because it says no account. I had to make a new account but I don’t want to lose my old one.

[MarekDeMalek]

Plan

Premium Family

Country

Isle of Man

Device

Samsung Galaxy S21 Ultra

Operating System

Android 14

My Question or Issue

On 4 Feb I purchased the family plan, added everyone in and all was great. I had to register a full account for my wife using email before adding her.

One day we were driving along listening to Spotify through her phone and out of nowhere it just stopped playing. A few days later she told me her phone had defaulted to her old free account and was no longer using the new connected account.
I've checked now on a pc and I can see that she is no longer part of the family plan anymore.
I've tried to log into her account on the pc, but it says email not linked to a spotify account. So I think the account has been deleted. So I try to register a new account, but the register new account page gives me an error saying the email already is linked to an account.

So which is it? Is it linked to an account or isn't it!?! 🤣

I think what happened is the account is deactivated, so it still exists, but its disabled and now you can't log in, or register new. But I'm just guessing here.

Any suggestions?