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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159164 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159164 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10743 Views
  • 3 replies
  • 10 likes
  • Security
  • 10743 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509054 Views
  • 985 replies
  • 112 likes
  • Account
  • 509054 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124808 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124808 Views
  • 74 replies
  • 12 likes

Superuser Contribution I want to change my Spotify Artist name

Hello,I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the DistroKid dashboard since my subscription expired. This m...

  • Casual Listener
  • Hello, I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the Di...
  • Not applicable
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant change my country

PlanPremiumCountrySwissDevicePCOperating SystemWindows 11 My Question or IssueI need to change my country but i cant, i already put my swiss debit card and still in my origin country not my new country

  • Casual Listener
  •   Plan Premium Country Swiss Device PC Operating System Windows 11   My Question or Issue I need to change my country but i cant, i already put my swiss debit card and still in m...
  • alexnahmias
  • Visitor
  • 602 Views
  • 7 replies
  • 1 likes
  • Account
  • 602 Views
  • 7 replies
  • 1 likes

Superuser Contribution Duplicate account

I was logged out when I was removed from a family plan and when I logged back in to get a premium account myself, my account was empty. Had the same account name but nothing. When you search my account name, you can still see my old account with my p...

  • Newbie
  • I was logged out when I was removed from a family plan and when I logged back in to get a premium account myself, my account was empty. Had the same account name but nothing. When you search my accou...
  • Ivelina
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious account activity and unrecognized music in my playlists

PlanPremiumCountryItalyDevice(Samsung Galaxy s8, Desktop)Operating System(Android, Windows 10) My Question or IssueToday suddenly my account was filled with music and favorite artists that I didn't recognize. I changed my passwords and logged out of ...

  • Visitor
  •   Plan Premium Country Italy Device (Samsung Galaxy s8, Desktop) Operating System (Android, Windows 10)   My Question or Issue Today suddenly my account was filled with music...
  • Ivelina
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Windows app randomly playing weird music, setting it to repeat, and lowering the app volume

Hi all, The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to make sure I am not able to notice it playing) and setting the ...

  • Gig Goer
  • Hi all,   The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to ma...
  • Lainisis
  • Casual Listener
  • 589 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Security
  • 589 Views
  • 9 replies
  • 1 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...
  • JayTheDingo
  • Casual Listener
  • 4293 Views
  • 8 replies
  • 1 likes
  • Account
  • 4293 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution change username

i need to change my usernamei know we only use our email to login but i want to change it

  • Visitor
  • i need to change my username i know we only use our email to login but i want to change it
  • DemoedBirb
  • Newbie
  • 57591 Views
  • 11 replies
  • 9 likes
  • 57591 Views
  • 11 replies
  • 9 likes

Superuser Contribution My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • hiroomi
  • Visitor
  • 773 Views
  • 4 replies
  • 0 likes
  • Other
  • 773 Views
  • 4 replies
  • 0 likes

Superuser Contribution Need to Cancel due to death but don't have login

I am trying to cancel the recurring charge on my credit card for a Spotify account my son had. He passed away and I have no way to access his account. Doesn't look like Spotify has ANY way to contact them directly.

  • Visitor
  • I am trying to cancel the recurring charge on my credit card for a Spotify account my son had. He passed away and I have no way to access his account. Doesn't look like Spotify has ANY way to contact...
  • Maria
  • Moderator
  • 625 Views
  • 4 replies
  • 0 likes
  • 625 Views
  • 4 replies
  • 0 likes

Account disappeared

So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app no longer logs in and I can't log in online. I've lo...

  • Newbie
  • So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app n...
  • 고종호
  • Newbie
  • 3167 Views
  • 4 replies
  • 0 likes
  • Account
  • 3167 Views
  • 4 replies
  • 0 likes

How long does Spotify premium take to be in effect after payment?

I updated my payment information but I’m still receiving advertisements. When does Spotify premium take affect after updating information for my payments?

  • Visitor
  • I updated my payment information but I’m still receiving advertisements. When does Spotify premium take affect after updating information for my payments?
  • Billy-J
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I changed my phone and lost my account

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

  • Visitor
  • How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription
  • Yanelis
  • Visitor
  • 5995 Views
  • 11 replies
  • 0 likes
  • 5995 Views
  • 11 replies
  • 0 likes

Premium payment North Cyprus

PlanFree/PremiumCountryNorth Cyprus Device(Samsung)Operating System(Android ) My Question or IssueI have tried to pay for premium from multiple cards that are from Turkish banks but they all fail. Spotify does not seem have North Cyprus option. So I ...

  • Visitor
  • Plan Free/Premium Country North Cyprus   Device (Samsung) Operating System (Android )   My Question or Issue I have tried to pay for premium from multiple cards that are from Tur...
  • MarvinP
  • Visitor
  • 1429 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1429 Views
  • 4 replies
  • 0 likes

Superuser Contribution como puedo desvincular mis dispositivos offline de mi cuenta?

al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante ya que solo lo tengo configurado offline en dos disp...

  • Visitor
  • al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante y...
  • Jose_M
  • Spotify Star
  • 2166 Views
  • 3 replies
  • 0 likes
  • 2166 Views
  • 3 replies
  • 0 likes

Trying to buy premium, talked to at least 10 support staff and no one helps

I am trying for at least 2 months to buy premium, talked to more than 10 staff from support, and no one helped me. Sent me a mail where they said "Our Payments team has looked into this, and we’re not able to accept that payment method at this time. ...

  • Visitor
  • I am trying for at least 2 months to buy premium, talked to more than 10 staff from support, and no one helped me. Sent me a mail where they said "Our Payments team has looked into this, and we’re no...
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Trying to change another accounts email

Hi, I am writing this from my girlfriends account. I currently have Premium on an account with a deactivated email. I am trying to change it to my current email but when I put it in it says that there is another account with that email. Yet I disable...

  • Visitor
  • Hi, I am writing this from my girlfriends account. I currently have Premium on an account with a deactivated email. I am trying to change it to my current email but when I put it in it says that ther...
  • Anyk17
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes