I can’t log on Spotify on my iPhone

[anhtai]

I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone

Plan

Premium

Country

Vietnam

Device

iPhone 11

Operating System

iOS 14.2

[lxcamcn]

Hello!
I know this may sound obvious, but it's ignored really often. Have you tried restarting your device?
Let us know how that goes!

[anhtai]

Hi,

I have tried to uninstall the app and reinstall it. Also, I have resettled all the settings on my phone. Ultimately, I successfully logged on Spotify on my phone. However, I found it very annoying and I reckon that the app has been putting under offline mode for some times even though I have wifi and 4G connection. 

[Jeremy]

Hey there @anhtai,

Thank you for your post here in the Community. We're sorry to hear about this. We're happy to help.

Can you log in with your account on a different device?

It can also be good to perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

We also suggest that you have a look at this article to make sure you don't have multiple accounts.

Keep us posted 🙂

Cheers!