I can't login anymore or reset my password. Only Samsung Account link left.

[user-removed]

Hi, my name's Davide and I'm a Premium Duo user (with my girlfriend).
I've got an issue with my account (not this one created to post here).

In the last few weeks I noticed that I was logged in in my PC but I haven't got any Facebook, Apple or Google login set, not even an email in the account.

I tried to link every service or create a email for that account. Impossible, everytime there was some kind of problem, error or not working.

I bought a new pc. Now I'm logged out from the account, I can't recover my password or email (seems non existent) and the only things that I got left are my account id and the fact that I'm still logged in into my Samsung Phone. How can I recover my account?

[osornios]

Hey @user-removed 

In your Samsung phone, open Spotify and click on your Profile pic (top left), go to Settings and privacy / Account, and click on Email. See which email address you have in profile to be sure you still have access to it, to be able to request a new password.

Let me know how it goes. 🙂

[user-removed]

Hi @osornios, thanks for the quick reply!

I already tried that but for some reason, I got nothing.

[osornios]

@user-removed 

Looks like you're using Facebook to login. That may be why no email address is shown.

[user-removed]

@osornios

No, If I try to login with my Facebook Profile, it says: "Non hai un account Spotify collegato al tuo account Facebook. Se hai un account Spotify, accedi con le tue credenziali Spotify. Se non hai un account Spotify, iscriviti."

Translated: "you don't have a Spotify Account linked to your Facebook account. If you have a Spotify account, log in with your Spotify details. If you don't have one, sign in"

As I said, my situation is very very strange.

[MihailY]

Hey @user-removed,

Thanks for your reply.

In this case, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Take care,