I cant loggin because its says i dont have wifi, but i have wifi.

[DillenQ]

Plan

Free

Country

The netherlands

Device

Samsung A50

Operating System

Andriod 10.0

My Question or Issue

I try to logging on my spotify app. But when i try it, it tells me that i dont have a internet connection. But i do have a good internet connection. Is there anything i can do to solve this problem?

[Billy-J · Accepted solution]

Hey @DillenQ, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[DillenQ]

Hello, i tried the things you ask me to do, but it didn't work. I am tying
this on my phone. It is a Samsung A50, and the software on my phone is
Andriod 10.

[Billy-J]

Hey @DillenQ, 

Just to check, are you able to log in to Spotify here? And does this happen on a different device or just the phone? 

Keep me posted. 

[DillenQ]

Hello, i can login with the link. Only the app on my phone doesnt work. On
other devices i can login.

[Billy-J]

Hey @DillenQ, 

Alright. Have you tried a different network connection on your phone? Also, can you attach a screenshot of what you're seeing so I can take a closer look? 

Thanks!

[DillenQ]

Hey, i tryed to login on my laptop and it said that my country was
incorrect. Because it is a Dutch account but i am now at my mom in germany.
I changed the country to germany and it world. I also can login with my
phone. That was the cause of my problem. And that spotify said i had no
connection, but it was the country that the error caused. But i want to
thank you for your time and help.

Best regards, Dillen.

[Billy-J]

Hey @DillenQ,

Thanks for getting back to me! You're welcome, I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!