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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Hello and welcome to the Spotify Community!
Maybe your period ran out.
Had your playlists dissapeared?
You might be logging into the wrong account?
I suggest you contact support so they can take a look at your account and see what is going on:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
Try contacting support so they can help:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
Did you subscribe to premium through the iPhone or iPad app?
If so, you need to check on your subscription through iTunes. Your subscription is being handled by Apple.
Information on how to do this can be found here:
http://support.apple.com/en-us/HT202039
http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad
If you subscribed through the Spotify website, you can check your subscription from this page:
https://www.spotify.com/accounts/subscription/
You must reply to that email in order to get reply from support team.
Maybe you had to accept again the iTunes Terms & Conditions, I had to accept it again yesterday because they changed.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…