I was charged for something I didn't authorize!!!

[Marileidyd]

I was charged for spotify premium when I don't use spotify anymore. I canceled my membership. How do I get a refund, this charge appeared at 10 pm yesterday

[Taylor]

Hi, and welcome to the community!

Sorry to hear that.

What does your subscriptions page say? If it says you are on free, it is likely you have a second account. Did you sign up with a different username or with facebook at any point? Try logging in with a different email address and see if that's the premium account.

If it says you are on premium, that means when you cancelled it didn't process properly. Did you get a confirmation email after you cancelled? if you didn't, that means you didn't complete the process - give it another go and make sure you get the confirmation email.

As for the refund, If you submit an online contact form; someone at Spotify can look into it for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony