Just paid for Premium Sevice via my Desktop Computer,, but Can't Access Premium Service on my iPhone

[EliahuG]

I upgraded on my Desktop Dell Computer to Premium yesterday evening (11-26-16) and received the User Name: ; and I created a Password for the Account. I then went on to my iPhone 6, and went on my Spotify iPhone App (which I had been using for free for several months) thinking that it was all one account, and that I would be able to access the Premium Features through my iPhone as well as my Desktop Computer. When I attempted to change the Spotify Streaming Feature on my iPhone to a higher setting, I was informed that I had found a Premium Feature, and I would have to Upgrade to Premium in order to use that Feature. How can I resolve this, so that I can use the Premium Features in my iPhone's Spotify App? Your help with this will be greatly appreciated. Thanks. Most sincerely, Eliahu (EliahuGoodman@gmail.com)

[user-removed]

Hey!

Welcome to the Spotify Community! If you are unable to recieve Spotify Premium on your iPhone, I would recommend trying to log out and back in. You can do this by going into your settings and then clicking Logout at the bottom.

Let me know how it goes!

[Uncle-J]

This issue is very similar to what I'm experiencing with my Samsung A71. I pay for premium. After signing in on my computer, my phone reverted to the free version. I have tried signing out and signing back in on my phone. It did not work. I used the code to invite new members and now I have one account on my phone and one on my computer. I should not have to have 2 separate accounts for myself. I am the account manager. My child has the same kind of phone as I do and she does not have any issues with her phone. She has also never signed onto a computer. That's beside the point. One account for me should be able to be on a computer or a phone. Whichever I sign onto. I shouldn't have to use my other accounts for myself on multiple devices. This should not be an issue because only one device can play music on one account at a time. Therefore, when I am on the computer, I would not be on my phone. I know that is how Spotify works. Why is there no way to contact a real person at Spotify. The Community does not have all the answers and I'm paying for a service. I should not have to ask around and see how I can fix this. Spotify needs to remedy this problem.

[OscarDC]

Hey @Uncle-J,

Welcome to the Community and thank you for joining the conversation.

In Spotify, you can use your own account on multiple devices to have all your content in a single place. The behavior you're describing happens when you create a secondary account by mistake on another device with a different email. You can check the email registered in the account you have on your phone just by tapping the Settings and privacy button located in the menu of your profile picture. To check the one you have registered on the account of your PC, open the app on that device and click Profile picture > Account > Edit profile.

Once you've identified the correct account, log out from your phone and log back in using the same email and password you've registered on your PC. We'd also recommend merging both accounts by following the process mentioned in this article.

If you need any additional help, since we don't have access to users' accounts from the Community, we'd recommend contacting our Customer Support directly so they can check your accounts and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.