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Lost Premium Account

Lost Premium Account

I had premium for about 1/2 years but recently my subscription cancelled without my knowledge, there were sufficient funds in my account (as far as I'm aware), just wondering if this has been a common problem and can it be fixed?  Thanks.

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3 Replies

Are you a German customer? (We have seen a number of reported issues)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Nope, Scotland, UK

Strange, has your account reverted to free on your online overview?

https://www.spotify.com/account/overview/

 

It's worth double checking your email, Spotify send out an automated email anytime there is an issue taking payment. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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