Lost my Premium for Family subscription after verifying Postal Code

[busseyl]

I'm not sure how Spotify determines or validates the address for Premium for Family subscriptions, but after being prompted to verify my "Zipcode" (Postal Code for Canada) I was still reverted back to a Free account.

I live at the same address as the rest of the family and am unable to contact Spotify directly to resolve this. Is posting this issue to a public forum the best way to get help?

Regards,

Lucas

[AndyJoel · Accepted solution]

Hi @busseyl!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.