Micro cuts

[shizalk]

Plan

Premium

Country

Spain, Greece 

Device

Píxel 8a

Operating System

Android 14

My Question or Issue

Spotify

Since the last update, it listens with quite annoying micro cuts and even many times it stops completely, but when I look in the application, the time continues to run as if it were playing, but then it is readjusted and the time of the song returns to correspond.
It happens to me on an Android 14 device, pixel 8a mobile. The connection is not the problem, as offline and with my downloaded music the same thing happens to me. I have also tried activating and deactivating the option that makes the sound quality adapts according to the connection, but still the same.
The bluetooth is not because I have tried with several devices and with the speaker of the phone cuts off as before.
I have also tried changing the sound quality and nothing, still the same.
See if you can give me a solution please, as this is very annoying and I'm about to change platform.

[Luan]

Hi, @shizalk 
Welcome to the Spotify Community, and thanks for reaching out to us!

I'm sorry to hear that you are experiencing difficulties while listening to your music...

I know it may sound simple, but have you tried restarting your device to see if it resolves the issue? It is also worth trying a clean reinstallation of the app on your device. You can find more information about how to perform this correctly, here.

Give it a try and let me know how it goes. I hope it helps! 🤞

Regards,

Luan

[shizalk · Accepted solution]

Hello,

It seems to be fixed now. I haven't done nothing of the above to be honest. Only thing I did was forced-close the app and I haven't used it again for like 2 days. I did the same before writing this post, but it didn't work anyway.

I still don't known what could have caused it, maybe some connection to servers problem?

I've been using it for 2 days now and the microcuts are gone.

[Luan]

Hi again, @shizalk 

Thanks for keeping me in the loop and glad to know you find a solution.

There are many reasons for this, and the connection may be one of them, indeed...

Stay awesome! 🎶

Let me know if you have further questions or need anything else! I'd love to help!

P.S. Music makes everything better, doesn't it? 🎧