Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Moved back to US, can't log into spotify

Solved!

Moved back to US, can't log into spotify

I have returned to the States from Germany and still can't log into Spotify, any suggestions?

Reply

Accepted Solutions
Marked as solution

Could you try copying this link into the address bar: https://support.spotify.com/learn-more/faq/#!/article/reinstallation. Any luck?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

View solution in original post

9 Replies

Is your country set as US on your profile?
https://www.spotify.com/account/profile/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hey there,

Everything is looking good on our end. What happens when you try to log in?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

sure is

I get a message that says your contry does not match the one set in your profile

Could you try one of these (removing the folders specified) and let us know if you see the same message afterwards.

--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

The link supplied just led to a bunch of general questions. I assume I need to reinstall spotify but the didn't say anything about removing a particular folder

Marked as solution

Could you try copying this link into the address bar: https://support.spotify.com/learn-more/faq/#!/article/reinstallation. Any luck?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

The re-install fixed the issue, thanks a million!

Anytime!
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Suggested posts