Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I originally created my spotify account in Spain before it was available in the United States. I never connected my account to Facebook until just recently so I could start following other people. But it still has my original profile name and no pict...
Ciao! Mi sono iscritta alla versione prova di spotify, e in questi giorni mi arrivano dal vostro servizio un sacco di email in cui c'è scritto che fra qualche giorno comincerò a pagare. Io non sono interessata a continuare il suo utilizzo, come devo ...
I recently signed up for premium service and was immediately charged €9.99 but I don't have premium service. I tried on my phone, tablet and laptop and couldn't get the premium service through any method. I then checked my subscription status and it ...
Hello,I've paid (by Paypall) for several monts but the status remains on 'Spotify Free' instead of 'Spotify Premium'.My accountname is 'hair-b'. It seems like I have 2 accounts with the same login, one with 'free' and one with 'premium'.I Can't fix i...
It says i have 2 signups, but no reward has came...
While I was learning how to use Spotify I accidentally pressed the "try premium" button, does that mean I have to pay now? I really just want a free account I don't want to pay!
Why does my radio play only one song at a time lately?
I created a new account. It is currently in free trial mode. When I try to share a playlist with that account, the friend's log in is not found. Sylvie
Hi, just upgraded to Premium trial which works well on i pad, PC and Nexus 10 but can only get free version on my Galaxy S4, can anyone help please ??
I have had premium for almost 9 months and now it seems to not work and is back to the normal spotify where you can only shuffle and it has commercials. What is wrong with my account?
I deactivated my facebook account (there's a few days before it is deleted forever). I asked spotify to delete my spotify account too because I could not use it without facebook. They told me they did. i created a new account with spotify with a diff...
I just clicked on the unfollow button for someone I no longer wanted to follow, but when looking at their followers list, I still appear there as if I was following them. How can I fix this?
I am fed up. I have used the contact form twice now with no answer for a problem i have spent a month fighting with. My bank gave me a new debit card but spotify won't let me update or changed my payment information. Tomorrow my account runs out and ...
Is it possible to disconnect my account that is linked to my Orange subscription so I can pay with Visa and continue premium subscritpion after I cancel my Orange phone service?
Hey Spotify-Community, since it isn't possible to contact anyone directly, I'm posting a message here. Recently, yesterday, all my Offline-playlists were erased on my smartphones iphone 4s, iphone 5s and macbook pro. I have been subscribing Spotify P...
I login spotify with my facebook account, and then I changed my username of facebook , but spotify still show the previous username. However, when I click the profile menuitem, spotify can show correctly.
Hey there, I've been a spotify premium customer for a few years now and suddenly yesterday I found myself unable to log into my account. I repeated multiple times to ensure I wasn't miss-typing my password but it appears that my account has been comp...
Hi all I recently deactivated my facebook and found that afterwards I couldn't use my spotify account as my spotify account was linked to my facebook account. Spotify said I would have to reactivate facebook and change the settings. So I did this and...
Hi - I Upgraded to Vodafone 4G and the Spotify Premium Package - whenever I log into my account it does not recognise that I have this and still tries to sign me up and charge me for this - any help please? Thanks Vicky
I have a couple of problems with Spotify. First, I can't add friends, cause the box where you can find people is not working. I can type, but when I click to search, nothing is coming up. 'Not because he can't find anything, but because he isn't sear...