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My account got hacked

Solved!

My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my recently played. And around 4 hours ago the hacker added a song to my liked songs. Anyways what I want to know is that is there a way to get 2fa or smt on my account to protect it. I’ve already changed my password for security. If anyone could help me tks.
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Marked as solution

Hey,
Welcome to the Spotify Community, and thanks for reaching out to us here!

Sorry to hear you experienced that, but we're here to help!

You said that you already changed your password, right? I also recommend some other steps to take:

Go to your account page and click SIGN OUT EVERYWHERE as well.
It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.


And you can get more information about how to protect your account here.

At this moment, 2FA isn't available on Spotify, but there is a Live Idea here in the community requesting this feature. You can visit it and give it a Like to support it.

 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey,
Welcome to the Spotify Community, and thanks for reaching out to us here!

Sorry to hear you experienced that, but we're here to help!

You said that you already changed your password, right? I also recommend some other steps to take:

Go to your account page and click SIGN OUT EVERYWHERE as well.
It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.


And you can get more information about how to protect your account here.

At this moment, 2FA isn't available on Spotify, but there is a Live Idea here in the community requesting this feature. You can visit it and give it a Like to support it.

 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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