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My account is linked to an old email that I can't access.

My account is linked to an old email that I can't access.

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotify but the link seems to be broken. Can anyone help?
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5 Replies

Hi there,

 

Thanks for the post.

 

If your account is on Spotify Premium, you can reach out to support again and ask them to change the email address on your account. This can be done after they verify you as the rightful account owner. 

 

You can have a look at this support article for more helpful tips. 

 

Hope this helps.

AlexModerator
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Account is weg met mijn oude e-mail adres

Impossível falar com um atendimento do Spotify, troquei de aparelho, perdi minha conta, não tenho mais acesso ao meu email antigo, não lembro qual foi cadastrado , e a conta está em débito automático, estou pagando sem poder usar

I cannot login so somehow need to get the email address registered to my account changed without logging in

Boa tarde!
Meu e-mail que estava vinculado a minha conta Premium do Spotify foi hakeado eu não estou conseguindo ter acesso a minha conta por causa do e-mail. Eu consigo ter acessar a minha conta antiga? E como faço com a forma de pagamento? Terei que abrir outra conta e cadastrar outra forma de pagamento? Vão me cobrar 2 vezes pela conta antiga e pela nova conta???
OBRIGADA!

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