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My account was hacked last night. How will you ensure this does not happen?

My account was hacked last night. How will you ensure this does not happen?

My account was hacked last night
- This exposes my personal and payment details
- Hours of music was played taking over my algorithm
How will you ensure account safety?
Reply
2 Replies

Hey there,

 

Thanks for reaching out.

 

Spotify's platform and user records are secure, but sometimes breaches on other services means someone else may log into your Spotify account.

 

Your financial and security details are never compromised, though.

 

If you believe that someone has gained access to your account, please visit this support article for the next steps to take. 🙂

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Plan

Premium

Country

Indonesia

 

My Question or Issue

My spotify account's password got hacked and changed, but i didn't receive an email or anything for the reset confirmation, i just received an email about it already being changed, how did it happen? i also didn't get a SMS message or anything else, pretty concerning this might happen again in the future, would like to know how it happened and how i can prevent it form happening again.

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