Help Wizard
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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hello @fjimenezr, welcome to the Spotify Community!
If you go to your subscription page, does it says "Premium?
If it says Free, check the receipt that was sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
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Staff / Moderator/ 3 years ago in Social & Random