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I used a prepaid code and got the receipt via email but spotify won't play
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What error message are you getting?

Peter
Spotify Community Mentor and Troubleshooter

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If this post was helpful, please add kudos below!

I used a prepaid spotify card to renew my subscription and renewed the wrong one..I need spotify premium and I have unlimited. What can I do

Don't panic! Just get in touch using our online form and one of our advisors will be happy to help fix this for you. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.

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