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Não consigo entrar na minha conta PREMIUM

Não consigo entrar na minha conta PREMIUM

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM.

Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar minha conta como PREMIUM. Somente como usuário free.

Plan

Premium DUO

Country

BRASIL

Device

XAIOMI

Operating System

Android

 

My Question or Issue

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM.

Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar minha conta como PREMIUM. Somente como usuário free.

 

Reply
1 Reply

Hey there @MarceloMoreira,

Thanks for reaching out. We hope you don't mind us replying in English, as it's the official language on the Community!

 

If you've purchased Premium Duo and you've have been charged for the subscription, but don't see your Premium functions in the app, it's possible that the subscription is active on another Spotify account. In this case, we recommend double-checking if you might've have another account. Check the points on this page for what to do next.

 

Keep in mind that it's also possible to be logged into two separate Spotify accounts, both on the account page and in the Spotify app on the same device.

Let us know how you get on!

MariaModerator
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