Need assistance copying playlists from one account to another.

[ezekielman76]

My premium account is unfortunately linked with facebook....which happens to be blocked at work and now I can no longer login through their portal.  I wanted to find out if I can copy my playlists over from that account to this account, then cancel that one and have this one upgraded to premium...or do I have to cancel the existing premium first before I can upgrade this new one to premium?

[LordRollin]

Hi @ezekielman76. I would recommend reaching out to support so that they can help get the situation remedied for you. They should be able to disconnect the Facebook for you, but if not they can migrate all your information over to the new if need be. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.