Non-Existent Technical Support from Spotify

[BPrysiGator]

As a former premium member of Spotify, I used to enjoy what the program provided in terms of streaming music... Well, Spotify is still billing me for a serviice that I can't get to work that is!

My Premium Accouint is no longer working and I'm only able to connect to the free version (even though Spotify continued to bill my account) regardless of the dozen attempts or so to remedy the problem. I have found it unacceptable that you cannot actually contact or get a real person from Spotiy to address ANY issue that you may have with a service that you're paying for!

The only results that Spotify seems to provide for its PAID subscribers is an endless reference to a ongoing blog!!! Seriously!!! Is this what the folks at Spotify comprehend as acceptable customer service???

Looks like Apple's version will prove to be better sooner than later...

Apple's version of streaming music may be similar to Spotify in the same manner of how Facebook destroyed MySpace! UNLESS Spotify can get it''s act together here very soon! Based on my experinces thus far, I'm not so sure that they will!

[htinter]

I totally agree with you. There is no way to contact Spotify to ask a question. I feel I should be able to Atleast email a real person. I spent the last 30 minutes scroll g through their questions and answers section and public forums to post questions. I would like a simple answer and I can not get that. Maybe I should try a new music provider. Does anyone have any recommendations?

[sterlingpussyca]

I signed up & have never been able to access my account. I tried for months to reset my password & have yet to succeed. All I ever get is "you form has expired" whatever that means.l can't get any technical support or any answers. I GIVE UP!!!!!!

[lorimann46]

I am unable to change the country on my profile because it gives me only ONE option. And there is no one to contact for any technical assistance.

Lame.

[Merik]

Hey there @BPrysiGator and @htinter, welcome to the community!

I apologize for my late reply. If you guys still need help, I can escalate your case numbers if you have them, if not just let me know what's going on and I'll point you to the right direction! 🙂 

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Hey there @htinter, welcome to the community!

That seems to be a browser issue at the moment. Can you try clearing your cache/cookies or using a different browser. If that doesn't help, let me know and I'll chase it up to the team!

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Hey there @lorimann46, welcome to the community!

Did you already check the FAQ for changing your country settings? If you are still unable to change it, contact the accounts team through the online contact form or Twitter (@SpotifyCares) and they will change it for you manually. If you contact them through the contact form, reply to that automated e-mail so it gets to the right team. 🙂