Paid for premium, but why am I on free

[acikitiw]

I subscribed for 3 months. Start from July until September. please fix it 😞

[diansoemarno]

Me too...

Earlier today, I paid for a month premium fee, but spotify still on free subscription. How come? What happened?

I have tried to uninstall the app and install it back, but still I'm on free subscription.

This is not cool!! Spotify you should fix this!

[Ivenish]

Try this!

Log out and back into your account again.

if that didnt work re-install

and if none of the above worked well follow this guide https://support.spotify.com/au/account_payment_help/troubleshooting/do-i-have-an-additional-account/ (you might have subscribed to the wrong account)

[acikitiw]

It doesn't work I already tried all those steps 😞

[user-removed]

Upon completing the transaction,did you receive any emails from your bank and/or Spotify to verify that the payment has gone through AND that Spotify has proccesed your request?I'd imagine that you would get a verification email from Spotify saying that you're now a premium user. 🙂

Also,hold on.You paid for 3 months.It expires in September.So two months just went by and you still didn't get Premium activated?