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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9342 Views
  • 3 replies
  • 9 likes
  • Security
  • 9342 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484857 Views
  • 979 replies
  • 111 likes
  • Account
  • 484857 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211704 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211704 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121388 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121388 Views
  • 72 replies
  • 12 likes

Keep getting charged and so frustrated!!

I cancelled my subscription months ago and I keep getting an email saying I'm being charged each month and I'm really frustrated cause there's no number to call or customer service email and I can't figure out how to make this stop. I log on and it s...

  • Newbie
  • I cancelled my subscription months ago and I keep getting an email saying I'm being charged each month and I'm really frustrated cause there's no number to call or customer service email and I can't ...
  • osornios
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Scannot redeem family invite code

I have gotten a code from my father but when trying to redeem I always get that something went wrong. Please help.

  • Newbie
  • I have gotten a code from my father but when trying to redeem I always get that something went wrong. Please help.
  • KatesHere
  • Community Legend
  • 1197 Views
  • 1 replies
  • 0 likes
  • 1197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Starting Family subscription - will I pay twice?

Hi! I have Spotify Premium but want to change to family membership. My £10 was paid yesterday but I want to upgrade today - will I have to loose a month payment or will I only be charged £5 fo upgrade for the first month? ( ie I paid £10 yesterday - ...

  • Regular
  • Hi! I have Spotify Premium but want to change to family membership. My £10 was paid yesterday but I want to upgrade today - will I have to loose a month payment or will I only be charged £5 fo upgrad...
  • kerryjay100
  • Regular
  • 12042 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 12042 Views
  • 8 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Hola, buen diaTengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito?Solo me da la opcion de pagar con tarjeta de credito y no se si aplica. Gracias por el apoyo.

  • Newbie
  • Hola, buen dia Tengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito? Solo me da la opcion de pagar con tarjeta de credito y no se si aplica.   Gracias por el...
  • Alejandar
  • Spotify
  • 514 Views
  • 1 replies
  • 0 likes
  • Help
    Payment
  • 514 Views
  • 1 replies
  • 0 likes

2 or more artist w/ the same name on Spotify, 1 artist page shows up. how can we fix this issue?

I am an artist w/ music on Spotify. problem is there are 2 or more artist w/ the same "Artist Name" , only 1 "Artist Page" shows up. and my song is now listed incorrectly, how can we resolve this issue?

  • Casual Listener
  • I am an artist w/ music on Spotify. problem is there are 2 or more artist w/ the same "Artist Name" , only 1 "Artist Page" shows up. and my song is now listed incorrectly, how can we resolve thi...
  • chrisparkersmg
  • Casual Listener
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

I have Premium, stop asking me if I want Premium

I paid for Spotify Premium yet I keep getting full and half screen adds for me to get Premium. How can I stop the adds?

  • Newbie
  • I paid for Spotify Premium yet I keep getting full and half screen adds for me to get Premium. How can I stop the adds?
  • jonasherdegen
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

An old email on my old spotifyuser...

I've been using my girlfriends spotify the last several years. And recently I decided to expand her user to a familyuser so that we can have individual playlists. I connected to my old account through facebook, when I was experiencing problems loggin...

  • Newbie
  • I've been using my girlfriends spotify the last several years. And recently I decided to expand her user to a familyuser so that we can have individual playlists. I connected to my old account throug...
  • jonasherdegen
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Cant become premium

I want tô become premium, but everytime I enter my CPF, it says it's invalid. What can I do? This is very upseting.

  • Newbie
  • I want tô become premium, but everytime I enter my CPF, it says it's invalid. What can I do? This is very upseting.
  • kbrooksc
  • Community Legend
  • 309 Views
  • 4 replies
  • 0 likes
  • Premium
  • 309 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice, on diffent cards

Hi I got a message that Spotify could not charge me because of some error.I checed my account, and for some reason it did not happen, even though my credit card was still there.I switched it out with another newer card so the premium subscription was...

  • Casual Listener
  • Hi   I got a message that Spotify could not charge me because of some error. I checed my account, and for some reason it did not happen, even though my credit card was still there. I switche...
  • kbrooksc
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Cancel premium

I cant remember my login details and i need to cancel my premium subscription, but when i try and change my password so i no my details its not changing asif i have another account, what can i do?

  • Newbie
  • I cant remember my login details and i need to cancel my premium subscription, but when i try and change my password so i no my details its not changing asif i have another account, what can i do?
  • kbrooksc
  • Community Legend
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

Facebook deactivated, can't cancel Premium subscription.

I've seen some info about this but it seems to be relating to moving all of your spotify info BEFORE the deactivation of the facebook account. My facebook account has already been deactivated so I can't even log in to cancel my subscription payments ...

  • Casual Listener
  • I've seen some info about this but it seems to be relating to moving all of your spotify info BEFORE the deactivation of the facebook account. My facebook account has already been deactivated so...
  • marsmoxie
  • Casual Listener
  • 346 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 346 Views
  • 5 replies
  • 0 likes

Solved!! Facebook Based Account

My log on is based on my Facebook account but I want to log into Spotify on my WDTV, how do I find the right user/password to us? My Facebook user/password does not appear to work.

  • Gig Goer
  • My log on is based on my Facebook account but I want to log into Spotify on my WDTV, how do I find the right user/password to us? My Facebook user/password does not appear to work.
  • kbrooksc
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Spotify account deleted

I previously had Spotify Premium. I accidentally cancelled the credit card, so my subscription also ended. I then moved to Australia for studies and was locked out of my account. Now, when I try to log back into the account, Spotify says that the acc...

  • Newbie
  • I previously had Spotify Premium. I accidentally cancelled the credit card, so my subscription also ended. I then moved to Australia for studies and was locked out of my account. Now, when I try to l...
  • kbrooksc
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! How to get a refund from 1-year subscription?

I think I just subscribed twice. Because I clicked the Spotify Family subscription, then I availed the 1-year subscription option in the Spotify Family page. But I was surprised that the one year subscription is just for the Spotify Premium subscript...

  • Casual Listener
  • I think I just subscribed twice. Because I clicked the Spotify Family subscription, then I availed the 1-year subscription option in the Spotify Family page. But I was surprised that the one year sub...
  • kbrooksc
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I bought Spotify yesterday and was charged $10 like I should have been, but when I checked my bank account today, I was charged another $5 from Spotify.

  • Newbie
  • I bought Spotify yesterday and was charged $10 like I should have been, but when I checked my bank account today, I was charged another $5 from Spotify.
  • kbrooksc
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Account disappeared

I'm getting an error code saying I'm entering an incorrect username or password. Unfortunately the email address I registered with was a university one which has now expired, so I can't reset my password, and there doesn't seem to be any way to log i...

  • Newbie
  • I'm getting an error code saying I'm entering an incorrect username or password. Unfortunately the email address I registered with was a university one which has now expired, so I can't reset my pass...
  • kbrooksc
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

I paid for premium but it's not working

Okay, so I'm a college student, so I signed up for the $4.99 charge a month, and I looked at my debt card and I was charged that. However, on my account it says that I don't have preimum??

  • Newbie
  • Okay, so I'm a college student, so I signed up for the $4.99 charge a month, and I looked at my debt card and I was charged that. However, on my account it says that I don't have preimum??
  • Nico
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

spotify family

So i accidentally created a family plan for spotify. But i want to join my fathers family plan. Is there a solution to terminate my family plan ?

  • Newbie
  • So i accidentally created a family plan for spotify. But i want to join my fathers family plan. Is there a solution to terminate my family plan ?
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Payed using different card, says I will lose premium.

So my last debit card was stolen, and the payment failed and I lost premium. I used my wife's card Aug. 14th to pay to get premium back, it's only the 25th today and I got an email saying I'll lose premium in 5 days because of failed payment. What is...

  • Newbie
  • So my last debit card was stolen, and the payment failed and I lost premium. I used my wife's card Aug. 14th to pay to get premium back, it's only the 25th today and I got an email saying I'll lose p...
  • kbrooksc
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Account email is taken after deleting account

I deleted my spotify account and I would now like to create a new account with different username etc but same email. When I try to make a new one it says email is taken yet if I try to reset password it says there is no account associated with that ...

  • Casual Listener
  • I deleted my spotify account and I would now like to create a new account with different username etc but same email. When I try to make a new one it says email is taken yet if I try to reset pa...
  • Maxim
  • Spotify Star
  • 1519 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1519 Views
  • 3 replies
  • 0 likes