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Payed using different card, says I will lose premium.

Payed using different card, says I will lose premium.

So my last debit card was stolen, and the payment failed and I lost premium. I used my wife's card Aug. 14th to pay to get premium back, it's only the 25th today and I got an email saying I'll lose premium in 5 days because of failed payment. What is going on?
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1 Reply

Hey there @JCN3!

 

Sorry to hear that you are having trouble with your subscription. 

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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