Payment failed.

[motta]

"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again."

I just can't seem to get it working, and I followed all the steps on the FAQ. I'm using MBNET, which in case you don't know, generates a (valid) visa from a regular debit card, which is a secure method for buying online. I've used this in all my purchases online for years and never had a problem with it, and I've also subscribed to the 30 days premium trial and it worked. It also passes on the 0.01 validation test.

I'm from Portugal, and I'm trying to get the unlimited subscription.

Any ideas on how to solve this?

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the payment team directly using the online contact form and they will be able to give you more details about why your payment is being declined. It is possible the system is detecting it is not a real card or that the card is not registered in the same country as your account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter