Premium account doesn't work all of a sudden

[none2k]

Hi,

All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify from my computer desktop it works for 2 seconds then this error message comes up and I get thrown out.

Any ideas?

Thanks

[SuperWisdom]

Hey @none2k

Sorry to hear this, did you create your Spotify account via Spotify or did you connect Facebook at a later date?

[none2k]

I can't remember to be honest, was years ago. All I know is that I have had this account for a long time but it seems that no email adress is attached to it. So when I request for a new password no email reaches me. And I have checked my auto fill settings in the browser and in my system and the correct password is still there. So for some reason the password doesn't work anymore which makes me think that someone has hacked it. 

I've tried to re-install spotify but still getting the same error 3 code. 

[MattSuda]

Hey @none2k

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.