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Problem with My Plan Member under my Family Plan

Problem with My Plan Member under my Family Plan

Avatar of sharonascott-ca
Visitor
2023-09-12 10:44 PM

When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?

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Avatar of Maxim
Spotify Star
Spotify Star
2023-09-13 08:04 AM

Hey @sharonascott-ca,

 

Thanks for reaching out.

 

He likely logged into a different Spotify account. 🙂 I recommend sending him the following FAQ article for the next steps to take: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961.

 

Let me know how it goes!

MaximSpotify Star
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