Problem with my subscription

[alonzo636363]

I signed up this service several days ago. 1st I got billed for some other service that charged me $89.00 or something. and kept $10 of my money to cancel. I was under the understanding that when I gave you my card # that I was getting your service for $.99 for 3 months and $9.99/month after that getting premium service. I am getting commercials like I am using this service for free when I was understanding I paid for your 3 mo. special. My feeling is that I made a mistake or I am not using this service correctly. As it stands now, I am not happy. Get back to me with resolution asap. Thank you in advance. I just need the premium service that I thought I PAID FOR! Make me happy or I will have to seek a better run provider for my music. Thanks

Tony Harris
user id: alonzo636363

[MattSuda]

@alonzo636363

Sorry for the delay

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.