Problem with my suscription

[olfa]

I have been a premium user for several months, but now in april, i can´t access to my premium account, it seems like it haven´t been updated although the payment has been made, i just have seen this in my paypal account and i have a bank receipt too.

Please, could someone tell me what is the problem?

Thanks

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂 

Are you sure you are logging into the correct account? 

It is amazingly easy to have two accounts, one with the Spotify username and another via Facebook.

Does your subscription status on your online overview say you have premium?

Peter

[olfacer · Accepted solution]

Great!! that was the problem!! i have two accounts with the same e-mail and pass but different users...

thankyou very much!