Problems with account

[Fitzroyjames]

Why I have to get another account when i already have two the first one was Visa card problem the another one was I changed phone I lost everything and still being charged why

[FabianS_Bogota]

Hey @Fitzroyjames!

There's no need for you to create new accounts. The best thing to do is get in contact with the support team to take a look backstage and help you solve it.

You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Let us know how it goes.