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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9318 Views
  • 3 replies
  • 9 likes
  • Security
  • 9318 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484637 Views
  • 979 replies
  • 111 likes
  • Account
  • 484637 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211620 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211620 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121315 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121315 Views
  • 72 replies
  • 12 likes

Conta comprometida

Olá, Hoje ao abrir o Spotify descobri que minha conta tinha sido invadida. Alguém além de deletar minha playlists (já consegui recuperar), colocar playlists novas mudou meu plano de cobrança de estudante para o plano familiar e enviou um convite. E n...

  • Casual Listener
  • Olá,   Hoje ao abrir o Spotify descobri que minha conta tinha sido invadida. Alguém além de deletar minha playlists (já consegui recuperar), colocar playlists novas mudou meu plano de cobrança...
  • Bittencourt
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Security
  • 435 Views
  • 3 replies
  • 0 likes

Unable to Login

Its was syncd to **bleep**ing facebook, they decided to be assholes and ask for account verification, after it was sent it has taken them more then 6 months to reactivate my account, so I cant listen to my Spotify anymore! Im soooo pissed

  • Casual Listener
  • Its was syncd to **bleep**ing facebook, they decided to be assholes and ask for account verification, after it was sent it has taken them more then 6 months to reactivate my account, so I cant listen...
  • Rebelmex
  • Casual Listener
  • 511 Views
  • 3 replies
  • 0 likes
  • Login
  • 511 Views
  • 3 replies
  • 0 likes

Help with account urgent

Recently My account or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again and I cannot change my details. I have cancelled my premium and wish ...

  • Regular
  • Recently My account or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again and I cannot chang...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 194 Views
  • 1 replies
  • 0 likes

Hacked Spotify account

Hey,My spotify has been hacked!Username was ****** & the mail i used was *******@hotmail.com, and i got invited to premium from ****** to this following email: *******@hotmail.com.Please help!!! Need my account asap as im going on a roadtrip with fri...

  • Newbie
  • Hey, My spotify has been hacked! Username was ****** & the mail i used was *******@hotmail.com, and i got invited to premium from ****** to this following email: *******@hotmail.com. Pleas...
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

cant login mobile

Hey guys, i try to log in about the mobile app but he said " wrong password!" I changed it 2 times but it isnt working... any ideas?

  • Newbie
  • Hey guys, i try to log in about the mobile app but he said " wrong password!" I changed it 2 times but it isnt working... any ideas?
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in overseas

I am a premium account holder, it it won't let me log in whilst overseas. It just comes up with abroad? Tell us where you are. I have done that and still nothing

  • Newbie
  • I am a premium account holder, it it won't let me log in whilst overseas. It just comes up with abroad? Tell us where you are. I have done that and still nothing
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Pin unreadabel

Hi my pincode of premium card is unreadabel when i scratch it off can somebody help

  • Visitor
  • Hi my pincode of premium card is unreadabel when i scratch it off can somebody help
  • osornios
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Charged for account not in use

I've been locked out of my account for over a month and still being charged. When I click the reset password link it doesn't send any link to my CORRECT email address.

  • Newbie
  • I've been locked out of my account for over a month and still being charged. When I click the reset password link it doesn't send any link to my CORRECT email address.
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cannot login to Premium account

Hi, I bought the deal with 3 months Premium Spotify. I am still getting ads. When I try to login to my account, I get the message that the username is not valid. I have copied it from the invoice so it should be fine. Order number: 604148839483077 No...

  • Newbie
  • Hi,   I bought the deal with 3 months Premium Spotify. I am still getting ads.   When I try to login to my account, I get the message that the username is not valid. I have copied it fr...
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Cant find mu account

I logged out from My Spotify and when I logged out my playlist where gone.I think it the account was connected to my Facebook . How do I get my playlist back?

  • Newbie
  • I logged out from My Spotify and when I logged out my playlist where gone. I think it the account was connected to my Facebook . How do I get my playlist back?
  • osornios
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

can not remember password and my registreted mail is not in use

I can not remember my password and my registreted mail is not in use anymore. Can anyone help me with tips to open mya spotify because of this?

  • Newbie
  • I can not remember my password and my registreted mail is not in use anymore.   Can anyone help me with tips to open mya spotify because of this?
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

mi correo ya no existe

hola mi cuenta de spotify estaba ligada a un correo que ya se ha dado de baja y como siempre inicio sesion con facebook no recuerdo mi contraseña y por lo tanto no tengo manera de restablecerla mediante correo, por favor ayuda para poder cambiar mi c...

  • Newbie
  • hola mi cuenta de spotify estaba ligada a un correo que ya se ha dado de baja y como siempre inicio sesion con facebook no recuerdo mi contraseña y por lo tanto no tengo manera de restablecerla media...
  • osornios
  • Spotify Star
  • 1036 Views
  • 1 replies
  • 0 likes
  • 1036 Views
  • 1 replies
  • 0 likes

SERVICE IS BAD

1. SO I CHANGED MY EMAIL ON FACEBOOK AND DID NOT CHANGE IN SPOTIFY ACCOUNT. 2. I MOVE INTO ANOTHER PLACE AND I CAN NOT CHANGE MY HOME ADRESS 3. TRIED TO CONTACT ONLINE SUPPORT BUT IT SAYS THEY WILL REPLY TO THE OLD EMAIL ADRESS. SERVICE IS BAD

  • Newbie
  • 1. SO I CHANGED MY EMAIL ON FACEBOOK AND DID NOT CHANGE IN SPOTIFY ACCOUNT.   2. I MOVE INTO ANOTHER PLACE AND I CAN NOT CHANGE MY HOME ADRESS   3. TRIED TO CONTACT ONLINE SUPPORT BUT I...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Logging in

Hi,I have been trying to log in to my Spotify account. It says I can't log in while abroad although I am in Ireland, using the Irish App Store and an Irish debit card.Please help!!

  • Newbie
  • Hi, I have been trying to log in to my Spotify account. It says I can't log in while abroad although I am in Ireland, using the Irish App Store and an Irish debit card. Please help!!
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 0 likes

My account lost premium and all its music

Something strange has happened to my account. I last used it Sunday and everything was alright. But today when I started spotify it said I had no playlists, not following anyone and had no premium. How can this possible happen? How do I get in contac...

  • Newbie
  • Something strange has happened to my account. I last used it Sunday and everything was alright. But today when I started spotify it said I had no playlists, not following anyone and had no premium. H...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Account problems

I've been a premium member for a while now and so is the restaurant i work at. For the last couple of days, when i sign in with my usual facebook account, it signs me in to my work spotify and i have all of their information; credit card number and s...

  • Newbie
  • I've been a premium member for a while now and so is the restaurant i work at. For the last couple of days, when i sign in with my usual facebook account, it signs me in to my work spotify and i have...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Wrong Facebook

You have automaticlly logged me into my old Facebook account. I pay premium but you won't let me change my Facebook login. Crazy. I pay for it and use it fine on my computer. But will close my premium account if I can't use it on my phone.

  • Newbie
  • You have automaticlly logged me into my old Facebook account. I pay premium but you won't let me change my Facebook login. Crazy. I pay for it and use it fine on my computer. But will close my premiu...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

PREMIUM NOT WORKING

Today I bought a Spotify Cash Code Card of 10€ of value and entered the code online to get Spotify premium for one month. And it worked out apparently - But it only let's me use some of the features??Whenever I try to skip a song, add one to my queue...

  • Newbie
  • Today I bought a Spotify Cash Code Card of 10€ of value and entered the code online to get Spotify premium for one month. And it worked out apparently - But it only let's me use some of the features?...
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Cuenta en plan familiar premium sin caracteristicas premium

Hola, una de las personas agregadas en mi plan familiar premium lleva más de un día con las funciones premium al 50%, puede cambiar canciones, y hacer muchas cosas de aquella función, pero luego de un rato le empieza a salir el mensaje de "has descub...

  • Newbie
  • Hola, una de las personas agregadas en mi plan familiar premium lleva más de un día con las funciones premium al 50%, puede cambiar canciones, y hacer muchas cosas de aquella función, pero luego de u...
  • osornios
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Premium

I've got Spotify premium and I am able to download songs and to listen offline but I can't disable shuffle mode and chose any song I want to play. My account says premium.

  • Newbie
  • I've got Spotify premium and I am able to download songs and to listen offline but I can't disable shuffle mode and chose any song I want to play. My account says premium.
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes