Random Users on Account

[Ccohlson]

I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service most the time and will be forced to cancel my membership I've had since the US launch if not resolved.

[osornios]

@Ccohlson

I suggest you contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

[Ccohlson]

Ok, thanks

[Ccohlson]

Yeah, I've already sent one of those as well. Hopefully this gets resolved ASAP