Renewed Premium and lost all music

[Kevchenco1]

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to contact them but this community forum is all I've found so far and I'd really like answers to how to restore my music.

[KatesHere]

Hey there @Kevchenco1, welcome to the community!

That doesn't sound good. Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium.
2. If you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Hope this helped!

K