Response from support?

[frustratedpremU]

How long does a response take from support email?  I would like to be able to talk to someone.  Is there a phone number?  Is there a live chat?  

[Peter__]

Spotify don't have live support I'm afraid, they only offer support via email (contact form) and via Twitter (@SpotifyCares).

Responses normally take less than 24 hours though. To speed things along and make sure you get a reply, reply directly to the automated email reply you get when you open a case via the contact form. 😉

[frustratedpremU]

I take it you're not an employee?  Thanks for responding to my post, but it really is a shame that as a paying customer, one can't simply have a real time exchange with a person.  It's been hours since I submitted my first support form and I have replied twice to the support@spotify.com account but with no response yet.  I can't get into my account and am now at the mercy of, what appears by reading the rest of the posts here, a very slow response team.  Premium subscribers should have access to a premium support system also.  Once again, thanks for taking your personal time to try to help.

[Peter__]

Nope not an employee, just like to help out!

If you don't hear anything back within 24 hours, post your 8-digit case number here and I can escalate it to the Spotify team for you.

[frustratedpremU]

Thanks for helping people out.  I still haven't received a human reply yet.  Here's the number: Spotify Case # 01338455

Thanks

[Peter__]

Escalating this for you now. 😉

[Jamie]

I can confirm that your case is in the right hands and that someone will be in touch as soon as possible.

[mariocruz123]

yes how hard is it to find a phone number for cut. support unbeliavable

[Peter__]

Spotify don't have telephone support I'm afraid.

[mbhdtech]

What if I already had a real person reply? He gave me a proposition. And I replied that I would like to go ahead with it ... But no action since 😞 .. Its regarding the free trials. Can someone help me ?

ref:_00DD0pxIW._500D0n7M5j:ref
Case #: 02178302

[dannywzhang13]

Hi Peter,

I have opened up 3 cases in the past 3 days, and have received 0 responses... Could you escalate? Here's the original case #:

02993642

[MattSuda]

@dannywzhang13

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

[Brian14]

Case # 03729486

[alisha4]

I haven't gotten support help my case number is #04268294

[Albonello]

Help me please case #04447176