Simple question. Why is your customer "support" so bad?

[Jamez]

You're f@#king p#ss$ng off your customers so that you get a better bottom line. That no way to run a business.

I've had the same problem now for almost a month. Have been getting 1 email/repsonse a day for 2 weeks and now the last week i've gotten no responses.

I'm a premium customer and i'm about to cancel my subscription over this.

I don't want to be told "Just fill in our contact us form" or "You can tweet us on @SpotifyCares" because i've done both those things and your support has been less than helpful.

Why do you not have a chat platform or a phone number i can contact?

[user-removed]

Hey James! 

We've just replied to you on Twitter. Your email has been redirected to the right team. Keep an eye on your inbox, you'll receive a reply very soon. 

Thank you for your patience.