Sombody is ising my account

[user-removed]

Somebody is using my account i had 4 random people on my family plan and 3 new devices on my personal account keep pausing my music. I have signed out everywhere and changed my facebook password Yesterday. Today i go to listen and my account is in use again... help please!

[Buckeroni]

The same thing is happening to me! Please Help! I've logged everybody out and changed my password multiple times too. 

[Buckeroni]

The same thing is happening to me! Please Help! I've logged everybody out and changed my password multiple times too. 

[Jack]

Hey @Buckeroni and @user-removed,

Thanks for both reaching out via the Community!

We'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

Speak soon!

[plasmafart]

This also happened to me recently. This Still happens today and its so weird that spotify cant email you about anything happening to your account? Do you think maybe offering 2 way auth would be a way to stop this?

[Jack]

Hey @plasmafart,

Sorry to hear that this happened to you, too. We'd ask you to follow the steps above to get in contact with the right folks, who'll help you figure this out.

The suggestion for Two Step Authentication was made here previously, and we'd advise you to vote for the idea to boost it's popularity. If there's an update on the idea, the status will change.

Thanks!