Spotify Not Working on my Desktop but fine on my Mobile

[qprduncan]

Hello,

Can anyone help?

After some recent payment issues i agreed to make my payment on my next pay day which was agreed and my premium account kept in place - everything has been working fine on my phone app and ive been listening to music with no worries - i have today attempted to use my desktop for the first time in a while and everything loads fine but nothing with play just remains stuck at 0.00 - had a couple error messages about payments but having checked my account everything seems fine then advised that maybe i hadnt logged out of my phone app - so i did that completely shut down my phone and still nothing

Please Help,

Duncan

[Peter__]

Hey! Welcome to the community 🙂 

Can you try a clean reinstallation of the client and see if that helps? 

Peter

[qprduncan]

Hi Peter,

Thanks for your suggestion - i tried doing that but still no change - i can access spotify just the songs wont play and im being advised the following:

spotify has been unable to to withdraw funds from your account. to ensure that your spotify premium subscription does not expire please add funds to your bank account

everything is still working fine on my mobile app and my account seems to be fine

can i make a payment somewhere - im not using paypay

Cheers,

Duncan

[Peter__]

You can manage your subscription and payments from your online account. 

Peter

[qprduncan]

Thanks Peter

i can see the following:

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged €9.99 on 2013-04-10 unless you cancel your recurring payment.

obvously it is now post 10/04/13 and i dont think a payment was taken - i cant see an option to pay now - i seem a bit stuck

[Richard · Accepted solution]

qprduncan - I've had a look at it looks like your account temporarily remained on Premium whilst the system attempted to take further payments.

However, it's now reverted back to the Free service and you can set up a new subscription over at www.spotify.com/account/subscription

Hope that helps!

[qprduncan]

Thanks Richard,

Have resigned up for Premium now

[claramulbs]

I have premium account and I'm not able to play ofline? I upgraded bc I wanted to ba able to listen to it on iphone!

Why is this happening?

Clara

[Peter__]

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@claramulbs wrote:

I have premium account and I'm not able to play ofline? I upgraded bc I wanted to ba able to listen to it on iphone!

Why is this happening?

Clara

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Hey! Welcome to the community 🙂

Are you getting an error message which is telling you to go premium? 
If so, I would suggest you have a read at and try the steps outlined in this post.

Be aware that Spotify are currently having a few service issues. 

Peter

[ikodn_ · Accepted solution]

Can you please log out of all my devices? Username: ikodn_

[Peter__]

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@ikodn_ wrote:

Can you please log out of all my devices? Username: ikodn_

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I have merged your other post onto the official topic for you. A member of staff will be able to do that next time they are online. 

Peter

[ikodn_]

Oh, thank you! :)))

[becster19]

Hi, I Was wondering if someone could help.  Spotify has suddenly stopped working on my desktop. It will no longer even load up. The program starts and then immediately shuts down stating memory problems. My account is still working fine on my mobile and I am not sure why this is suddenly happening. I have tried a clean reinstalling but it hasn't worked. I have tried looking at my firewall settings and that hasn't worked either. Please help as I cannot use Spotify at all at the moment which is frustrating.

Thanks

Rebecca

[MichaelJerzak]

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@becster19 wrote:

Hi, I Was wondering if someone could help.  Spotify has suddenly stopped working on my desktop. It will no longer even load up. The program starts and then immediately shuts down stating memory problems. My account is still working fine on my mobile and I am not sure why this is suddenly happening. I have tried a clean reinstalling but it hasn't worked. I have tried looking at my firewall settings and that hasn't worked either. Please help as I cannot use Spotify at all at the moment which is frustrating.

Thanks

Rebecca

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have you checked your Memory Technical Specs?

[becster19]

Do you mean whether I have any available memory? According to my computer I still have 373 GB of free memory on the computer.

[MichaelJerzak]

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@becster19 wrote:

Do you mean whether I have any available memory? According to my computer I still have 373 GB of free memory on the computer.

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what about the Computer internal memory... RAM?

[becster19]

How do I check that? Sorry, not very computer savvy!

[MichaelJerzak]

are you a Windows, Mac OS X or Linux user?

[becster19]

Windows 7 Professional

[MichaelJerzak]

have you tried removing the Cache?