Spotify general usage problem

[Divineshadow]

Hello Spotiy community. Couple of days ago, my PC and mobile spotify apps died. I get error code 2 on my PC and no internet connection on my phone. I contacted my ISP(same for both phone and home net) and they said they can't do anything. A friend of mine is using the same ISP at his home and he's having the same problems, although his mobile version works because he' using a different ISP there. Can any of the Spotify support team make a research on me? I am willing to provide any info needed. I want to be sure that there is no problem here, before I start raging at the ISP.

[KatesHere]

Hey there @Divineshadow, welcome to the community!

That's odd. It sounds like an issue with the ISP to me but I'm no expert 🙂 Could you try connecting to a different connection and trying a clean re-installation of the client on your devices? If it's client-wise issue, it could fix it.

If not, check if rebooting your router solves this. You can also check basic troubleshooting for your router by contacting your ISP carrier or by googling it.

Hope this helped 🙂

K

[Divineshadow]

Sadly my workplace uses the same ISP. I reinstalled the app on my phone, but it refuses to log the normal way or with fb button. My work laptop's app barely started, but came online only 2 or 3 times. It shows some weird combination of letters/numbers instead of my name. How can I contact a Spotify admin to check my issue?
P.S. I was unable to post a reply using my workplace Wi-fi. Instead I managed to post through my mobile network.

[KatesHere]

Hey again!

Just to clarify, if your workplace uses same ISP, did you still get the same error messages?

You can check out if your firewall settings have been modified to make sure it's fully enabling Spotify to work 🙂

Let me know if this helped more,
K