Subscribed, but not getting Premium?

[JulianaAlmeida]

I have paid the subscription for Premium in Brazil, the debit in my credit card was made but I am still dont have access tô Premium account. I did not receive an email or nothing else.

[Acidulous]

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: