This email address or username is not linked to a Spotify account

[itschenyun]

Plan

Premium

Country

China

Device

(iPhone 13 pro)

Operating System

(iOS 17.6.1)

My Question or Issue

yesterday i still could use my account, but today I cannot. The first time it showed me 'wrong password', when I tried to reset my password, it showed my'This email address or username is not linked to a Spotify account.'

It is vey strange and i still can find the spotify email form my mail box, now i am using another account, but met the same problem (need to reset my password).

<Snip-Moderator edit>

[Maxim]

Hey @itschenyun,

I recommend reaching out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/ 🙂

Thanks!

[viniciusmoreiradamat]

Plan

Free

Country

Brazil

Operating System

W11

Hi!!

I've been trying to login to my account, but:

When I try to login using email + password, I always receive this message: Incorrect username or password.

If I try to change the password using the same email, I receive this message: This email address or username is not linked to a Spotify account.

Trying to log in with Google, I received this message: 
You do not have a Spotify account connected to your Google Account. If you have a Spotify account, please log in with your Spotify email or username. If you do not have a Spotify account, please sign up.

After all these errors, I tried to sing up, and this happened:

Sign up using my email: 

This address is already linked to an existing account. To continue, log in.

Sign up with google

This email is already connected to an account. Log in.

How can I solve this problem? Anyone could help me?