Too access your offline playlist go online now to confirm you're still a premium user.

[mcstraun69]

I have a premium account with spotify I have setup my playlist and downloaded some songs for offline play. However when i'm away from an internet connection and try to play my offline songs it only works for 30 minutes then i get this message: 'To access your offline playlists, please go online now. This will allow us to confirm that you're still a premium user' (in the screenshot attched).

I've contacted spotify they made me uninstall the app from boh my devices, deleted some folders, they resetted my offlline devices. (i did all this twice) I still keep getting the same message. It's been a week since i've been using spotify it works fine when I ave an internet connection but when I'm away from a connection my offline songs play for about 30 minutes.

I know it seems weird, I've searched endlessly in the forums for someone with this problem but to no avail.

The spotifuy customer service agent gave me some test account to use so I'm using his account to test and report if the problem persists.

[Peter__]

Weird, its slightly suspicious its giving you 30 minutes when you should get 30 days offline, wondering is there a bug there somewhere. Are you getting something similar with the test account? 

[mcstraun69]

I'm running the test account now, I should be able to tell if its doing the same in about 10 minutes time.

Fingers crossed.

[mcstraun69]

The test account is working absolutely fine. I'm assuming that the problem is with my account since this is happening only with my account on both my devices.

[Peter__]

I would get back in touch with support, they will need to do some further digging!