Trying to access family plan on other devices (iPhone)

[mlperkins5]

I've sent the link to my husband's phone via text.  Our whole family uses the same applestore account.  When I click the link, I get a message that says "Cannot join Premium for Family"  and a secondary message " Sorry! You're already a member of this (or another) Family plan..."  I can log into my account on husband's phone but it will only allow me to play music on one of the devices.  Thanks in advance!!

[crematedman]

@mlperkins5 hey there, sorry to hear you're having issues with your subscription.

here are some useful troubleshooting steps that resolve most issues:

• log out of all devices, then back in
• uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• i would suggest a fresh re-install of flash which you can do here.
• try listening on a different device to see if the same problem occurs.

If not, the quickest way to contact spotify directly is via hereor @SpotifyCares on Facebook or Twitter.

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.

Let me know if you need help with anything else!