Unable to login to Spotify app on a Roku TV

[user-removed]

Trying to setup Spotify on a Roku TV - TCL Series 8.

I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I click on it to log in, I receive an error message that it is unable to log in to the account. 

I removed the profile, went through the pairing process again, all with the same effect. I can see my profile within the app, try to select it, unable to login...

Any suggestions? Internet is fine, I am able to stream using other services just fine.

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Let's take a look 🔍 

Could you try restarting your Roku TV? If you're not sure how to restart your TV, follow these steps. 

If that doesn't work, reply here with a screenshot of the error message you're getting when you try to use Spotify. Make sure to hide sensitive information when posting to the Community. 

Let me know how this goes!

[user-removed]

Thanks for the suggestion.
I went back to the app and tried logging in again before restarting the tv, and it was successful. I did not perform any additional steps. So I don't have much to add beyond 'it just started working'.

Thanks.

[Billy-J]

Hey @user-removed,

You're very welcome - I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

[Mlpz5]

I am having this exact same problem and i have done all the steps mentioned already, still not working, ran out of ideas of what to do next to get this working.

[Billy-J]

Hey @Mlpz5, 

Sorry for the delayed response, but maybe I can still lend a hand.

Are you still having issues logging in, or is everything back on track? 

Keep me updated 🙂