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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9329 Views
  • 3 replies
  • 9 likes
  • Security
  • 9329 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484781 Views
  • 979 replies
  • 111 likes
  • Account
  • 484781 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211674 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211674 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121375 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121375 Views
  • 72 replies
  • 12 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

  • Casual Listener
  • For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...
  • Billy-J
  • Spotify Star
  • 1100 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1100 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

  • Visitor
  •   Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...
  • Billy-J
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Other
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change any of my personal info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI linked my account with my facebook years ago but have since deleted my facebook. Id like to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I linke...
  • Ver
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 1 likes
  • Account
  • 393 Views
  • 1 replies
  • 1 likes

I cant log in my account

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 20Operating SystemAndroid Oreo My Question or IssueI have another account and beacuse I don't remember the password I cant log in to it so I opened a new Spotify account. I can't log in to my email ei...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy note 20 Operating System Android Oreo   My Question or Issue I have another account and beacuse I don't remember the password I ...
  • MichaelSawers
  • Regular
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 486 Views
  • 1 replies
  • 0 likes

no access to Premium version after password reset

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

  • Visitor
  • After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.
  • Joel-M
  • Composer
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 394 Views
  • 1 replies
  • 0 likes

Facebook Email Address and Spotify Email Address Differ

My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see because they're being sent to an email address which is ...

  • Newbie
  • My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see becau...
  • Joel-M
  • Composer
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Unable to login to Spotify app on a Roku TV

Trying to setup Spotify on a Roku TV - TCL Series 8.I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I click on it to log in, I receive an error message th...

  • Visitor
  • Trying to setup Spotify on a Roku TV - TCL Series 8. I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I...
  • Billy-J
  • Spotify Star
  • 2436 Views
  • 5 replies
  • 0 likes
  • Account
  • 2436 Views
  • 5 replies
  • 0 likes

Superuser Contribution Searching for Playlists/Users without using link

My Question or IssueDear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people the links provided, but I am wondering why it is not po...

  • Casual Listener
  • My Question or Issue Dear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people th...
  • Mihail
  • Spotify Legend
  • 1171 Views
  • 3 replies
  • 0 likes
  • Account
  • 1171 Views
  • 3 replies
  • 0 likes

Superuser Contribution In my account I can't use the premium benefits.

I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?

  • Casual Listener
  • I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?
  • Xenia
  • Moderator
  • 571 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
    Premium
  • 571 Views
  • 5 replies
  • 1 likes

Superuser Contribution liked songs always shuffle completely

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P8-LightOperating SystemAndroid My Question or IssueHi everyone,actually i have got two issues...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P8-Light Operating System An...
  • Mihail
  • Spotify Legend
  • 1714 Views
  • 2 replies
  • 0 likes
  • Login
    Other
    Premium
  • 1714 Views
  • 2 replies
  • 0 likes

account disabled and i don't know what to do

PlanFreeCountry: US DeviceBoth my iphone and mac laptop My Question or Issueso basically i was trying to log into my normal account and it was said no, so it wasn't working and i got an email saying that my account had been disabled and when i asked ...

  • Casual Listener
  •   Plan Free Country: US   Device Both my iphone and mac laptop   My Question or Issue so basically i was trying to log into my normal account and it was said no❤️, so it wasn'...
  • Billy-J
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • Free
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Option for changing the origin country is not working (Premium)

Hello dear community!I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already did it. And no it is not working, I can change everyth...

  • Casual Listener
  • Hello dear community! I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already d...
  • Cannacionado
  • Casual Listener
  • 751 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 751 Views
  • 2 replies
  • 0 likes

Moving premium to a different account.

PlanPremiumCountryUS DeviceiPhone 8Operating SystemiOS 10 My Question or IssueThis is a bit of a doozy. I have been a premium member for a few years, but wish to move the premium service to a different account. I had first created the account with fa...

  • Visitor
  •   Plan Premium Country US   Device iPhone 8 Operating System iOS 10   My Question or Issue This is a bit of a doozy. I have been a premium member for a few years, but wish ...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 377 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change my email

PlanPremiumCountryCzechDeviceSamsung Galaxy 7Operating SystemAndroid, Windows 10 (PC) My Question or IssueI am logged in via facebook. My old email will stop working in 2 weeks. I changed my e-mail on Facebook a few days ago. But Spotify constantly u...

  • Regular
  • Plan Premium Country Czech Device Samsung Galaxy 7 Operating System Android, Windows 10 (PC)   My Question or Issue I am logged in via facebook.  My old email will stop working i...
  • Emilia_8
  • Community Legend
  • 1056 Views
  • 8 replies
  • 0 likes
  • Account
  • 1056 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in, says I'm offline

PlanFreeCountryUkDevicepixel 3Operating SystemAndroid version 10Spotify version: 8.5.70.868 My Question or IssueSame as reported elsewhere: can't log into the mobile app, as it keeps saying I'm offline. Have tried the various workarounds of re-enteri...

  • Casual Listener
  • Plan Free Country Uk Device pixel 3 Operating System Android version 10 Spotify version: 8.5.70.868     My Question or Issue Same as reported elsewhere: can't log into the mobil...
  • Alastairward
  • Casual Listener
  • 2079 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 2079 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't Change Account Information

PlanFreeCountryUS I'm in the process of trying to transfer my account from Free to the Student Discount Plan, and in order to verify me as a student, my birthday needs to be correct. Little did I know, when I entered '02 into the information for my b...

  • Casual Listener
  •   Plan Free Country US   I'm in the process of trying to transfer my account from Free to the Student Discount Plan, and in order to verify me as a student, my birthday needs to be co...
  • Caliope
  • Casual Listener
  • 904 Views
  • 4 replies
  • 0 likes
  • Account
  • 904 Views
  • 4 replies
  • 0 likes

I can't do anything on my Spotify for Artists account

I can't do anything on my Spotify for Artists account. please, help me!! as  you can see I can't add or remove any team

Screenshot_20200811-191943.jpg
  • Newbie
  • I can't do anything on my Spotify for Artists account. please, help me!!  as  you can see I can't add or remove any team 😞
  • Emilia_8
  • Community Legend
  • 551 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution Constant Hacking

All of my accounts (when possible) have 2-Factor Authentication and I regularly change passwords to random strings of symbols, numbers, and letters.I can't keep my Spotify account secured for more than a month. In fact, I just changed my password two...

  • Visitor
  • All of my accounts (when possible) have 2-Factor Authentication and I regularly change passwords to random strings of symbols, numbers, and letters. I can't keep my Spotify account secured for more ...
  • Elena
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login Error: “Login and Password do not match”

I keep getting this error code thrown at me when I try to login to my artist account on my phone and computer. I made the account and successfully got in at first, but when I tried to log back in this happened. When I ask for a password reset it tell...

  • Visitor
  • I keep getting this error code thrown at me when I try to login to my artist account on my phone and computer. I made the account and successfully got in at first, but when I tried to log back in thi...
  • Mihail
  • Spotify Legend
  • 1956 Views
  • 4 replies
  • 0 likes
  • Login
  • 1956 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium not working

PlanPremiumCountryCzech republicDeviceSamsung DuosOperating SystemAndroid Oreo My Question or IssueI'm paying my subscription for premium, I can see the payments going thru correctly in my internet banking and yet when I log in to Spotify, I don't ac...

  • Visitor
  • Plan Premium Country Czech republic Device Samsung Duos Operating System Android Oreo   My Question or Issue I'm paying my subscription for premium, I can see the payments going t...
  • Mihail
  • Spotify Legend
  • 574 Views
  • 3 replies
  • 0 likes
  • Premium
  • 574 Views
  • 3 replies
  • 0 likes