Upgraded subscription not working

[Laurablocker]

I have upgraded my subscription and paid for it through iTunes and it still shows up as free when I go to use the app. I have followed all the steps you have said and none of them have worked

[MattSuda]

Hey @Laurablocker

Since you have tried all of the troubleshooting steps,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.