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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9343 Views
  • 3 replies
  • 9 likes
  • Security
  • 9343 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484869 Views
  • 979 replies
  • 111 likes
  • Account
  • 484869 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211705 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211705 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121394 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121394 Views
  • 72 replies
  • 12 likes

Premium account doesn't work all of a sudden

Hi,All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify from my computer desktop it works for 2 seconds then this ...

  • Regular
  • Hi, All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify fro...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 274 Views
  • 3 replies
  • 0 likes

Pay for premium with iTunes card

I always use an iTunes card to renew my subscription but for some reason it's not even an option?? I already payed for my iTunes card. I know it's more expensive but I don't have a credit card or anything. I'm going on a road trip tomorrow morning an...

  • Newbie
  • I always use an iTunes card to renew my subscription but for some reason it's not even an option?? I already payed for my iTunes card. I know it's more expensive but I don't have a credit card or any...
  • MattSuda
  • Spotify Star
  • 321 Views
  • 2 replies
  • 0 likes
  • Premium
  • 321 Views
  • 2 replies
  • 0 likes

Premium account in China

HI, I'm about to work in China next week, and I need to check if my account still works in China? Heard there are many services blocked in China including FB & Spotify. Can anyone help me clarify this? Thx

  • Newbie
  • HI,   I'm about to work in China next week, and I need to check if my account still works in China?   Heard there are many services blocked in China including FB & Spotify. Can anyo...
  • MattSuda
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium
  • 552 Views
  • 1 replies
  • 0 likes

there's son a discharge un my acount

I want to Cancel my suscription to Premium because is too expensive for me but when i try to cancel i log in the website page and seems like i am not even Premium but i do because there's a discount in mi bank acount

  • Newbie
  • I want to Cancel my suscription to Premium because is too expensive for me but when i try to cancel i log in the website page and seems like i am not even Premium but i do because there's a discount ...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Only CC and PayPal options for Premium Family?

Are there any other options other than CC and PayPal? I'm using my phone carrier's billing. Wouldn't it be nice to add that option in too? Thanks.

  • Visitor
  • Are there any other options other than CC and PayPal? I'm using my phone carrier's billing. Wouldn't it be nice to add that option in too? Thanks.
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
  • 160 Views
  • 1 replies
  • 1 likes

move the playlist of current account to my new one

to where can I request to transfer the playlist of my current account to my new one. I unsubscribed my old spotify because I deactivated my facebook. so i created a new spotify account using a new email address. I want my old playlists transferred to...

  • Newbie
  • to where can I request to transfer the playlist of my current account to my new one. I unsubscribed my old spotify because I deactivated my facebook. so i created a new spotify account using a new em...
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Using Spotify Free but being charged monthly.

Earlier this year, I tried a 30 day trial of advertisement free Spotify but decided not to extend the offer. Despite my account stating I am using Spotify Free, I am being charged monthly for a premum service. Any help gratefully received. Many thank...

  • Newbie
  • Earlier this year, I tried a 30 day trial of advertisement free Spotify but decided not to extend the offer.  Despite my account stating I am using Spotify Free, I am being charged monthly for a...
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
  • 117 Views
  • 1 replies
  • 0 likes

Student Discout to another user

I connected the student discount to the account of my brother because i didnt need it. Now he doesnt use it anymore and i want to use it on my account. Is that possible? Spotify always tells me that the discount is already in use and i dont know how ...

  • Newbie
  • I connected the student discount to the account of my brother because i didnt need it. Now he doesnt use it anymore and i want to use it on my account. Is that possible? Spotify always tells me that ...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

I want to change my usarname on spotify

Is it possible to change my current username, it is supposed to be looked more good for me, i dont want to create a new account because i have been using it for 4 years.

  • Newbie
  • Is it possible to change my current username, it is supposed to be looked more good for me, i dont want to create a new account because i have been using it for 4 years.
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Changing Spotify premium offer

Hello. Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use said offer but there was a payment problem. Today I have retu...

  • Newbie
  • Hello.   Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use s...
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Can't get premium on iphone.

I added the correct ammount and tried to get premium on the latest version of spotify on my iphone 5. I look around the settings option and couldn't find the option to get premium. I've never had this issue before the UI overhaul. Anyone else on an a...

  • Casual Listener
  • I added the correct ammount and tried to get premium on the latest version of spotify on my iphone 5. I look around the settings option and couldn't find the option to get premium. I've never had thi...
  • MattSuda
  • Spotify Star
  • 672 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 672 Views
  • 5 replies
  • 0 likes

Can't log into Spotify from iPhone

Hi trying to log into Spotify app on iPhone it says login failed - you've already created an account with this email addressYes that's the whole point I know I have an account with this address I just want to be able to log into it!!

  • Newbie
  • Hi trying to log into Spotify app on iPhone it says login failed - you've already created an account with this email address Yes that's the whole point I know I have an account with this address I...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Login
  • 157 Views
  • 1 replies
  • 0 likes

Unable to access to my previous Spotify account connected to Facebook

Hi there, once I had a Spotify account created and connected to facebook. Few time ago, I created another one and tried to link that one to my facebook account as well. All this is now preventing me to access to my previous and original account that ...

  • Newbie
  • Hi there,   once I had a Spotify account created and connected to facebook. Few time ago, I created another one and tried to link that one to my facebook account as well. All this is now pr...
  • MattSuda
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

Gift vouchers for Students

Dear Spotify team, I have bought a gift coupon for a friend of mine (value 10€). This made her using Spotify Premium.She is a university student so she get a reduced price. Unfortunately I realized that eventhough I paid 10€ for the voucher she can o...

  • Newbie
  • Dear Spotify team,   I have bought a gift coupon for a friend of mine (value 10€). This made her using Spotify Premium. She is a university student so she get a reduced price. Unfortunately I...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

Premium

I had an membership of premium and i payed by itunes but i had not enough money so it ended but now i have enough money on my itunes acount and i refreshed my premium membership but it is still not active. Please help!

  • Casual Listener
  • I had an membership of premium and i payed by itunes but i had not enough money so it ended but now i have enough money on my itunes acount and i refreshed my premium membership but it is still not a...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 2 replies
  • 0 likes
  • Premium
  • 164 Views
  • 2 replies
  • 0 likes

Not able to loging - password reset doesn't work

Hi, A while ago i got a activation code from KPN for a premium account on Spotify. Since a certain moment i cannot login anymore on Spotify. The account and emailadress for that account where the activation code from KPN is attached to is a different...

  • Newbie
  • Hi,   A while ago i got a activation code from KPN for a premium account on Spotify. Since a certain moment i cannot login anymore on Spotify. The account and emailadress for that account wher...
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 139 Views
  • 0 replies
  • 0 likes

Won't let me buy premium

I use my iPhone for Spotify and usually it works fine but a few ago my premium ended because my iTunes account had no money, so I got an iTunes card but now when I go to settings in the Spotify app and select account I can usually just click where it...

  • Casual Listener
  • I use my iPhone for Spotify and usually it works fine but a few ago my premium ended because my iTunes account had no money, so I got an iTunes card but now when I go to settings in the Spotify app a...
  • MattSuda
  • Spotify Star
  • 4713 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 4713 Views
  • 3 replies
  • 0 likes

Cant log into my account due to loss of my facebook

I set up a premium spotify account but logged in through facebook. My facebook has now been permanently removed and can no longer access it which now wont let ne log onto my spotify account. Im still paying for spotify but cant use it. Any help would...

  • Newbie
  • I set up a premium spotify account but logged in through facebook. My facebook has now been permanently removed and can no longer access it which now wont let ne log onto my spotify account. Im still...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Upgraded subscription not working

I have upgraded my subscription and paid for it through iTunes and it still shows up as free when I go to use the app. I have followed all the steps you have said and none of them have worked

  • Newbie
  • I have upgraded my subscription and paid for it through iTunes and it still shows up as free when I go to use the app. I have followed all the steps you have said and none of them have worked
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium

No puedo obtener Spotify Premium, ya que continuamente pago a través de tarjetas de prepago de Itunes y usualmente cuando se me olvida pagar me quitan el Premium. La única diferencia, es que esta vez cuando quiero volver a obtener Premium con la vers...

  • Casual Listener
  • No puedo obtener Spotify Premium, ya que continuamente pago a través de tarjetas de prepago de Itunes y usualmente cuando se me olvida pagar me quitan el Premium. La única diferencia, es que esta vez...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 1 replies
  • 0 likes