Why I´m paying for Premium and in my account is still spotify free?

[#1]

In my account is still Spotify free, but I´m paying for Premium. Is it OK?

[Billy-J]

Hey there! I am here to help.

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[nicollelopezverbel]

Hice el pago de mi suscripción y sigo con Spotify gratuito quien me puede ayudar 

[#4]

i ammm paying premium, but when i go to my app in the phone, it automatically gets me in my other account which i dont pas premium. i want to switch users but cant
iphone