Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158355 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158355 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10697 Views
  • 3 replies
  • 10 likes
  • Security
  • 10697 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508501 Views
  • 985 replies
  • 112 likes
  • Account
  • 508501 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124683 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124683 Views
  • 74 replies
  • 12 likes

Spotify, please just let me have an account!

Plan Free Country USA Device Computer Operating System Windows 11 My Question or Issue I'm trying to create & have my own account as my original one has been shared with my older brother and it contains both of our liked songs, playlists, followings,...

  • Visitor
  • Plan Free Country USA Device Computer Operating System Windows 11   My Question or Issue I'm trying to create & have my own account as my original one has been shared...
  • Luan
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution End free months w/ advertisements and initiate my paid Premum subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Payment Country

I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic. In 2025 with the word digital nomad thoroughly ingrained into léxica and Wikipedia...

  • Visitor
  • I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic.   In 2025 with the word ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! I got a 2FA number from WhatsApp, but I didn't link my phone number

Hello,Recently, I got suspicious 2FA number sent to my WhatsApp number, from a verified Spotify WhatsApp account.It's suspicious because I didn't link my phone number to my spotify account.How do I restrict my phone number being someone else that pro...

  • Newbie
  • Hello, Recently, I got suspicious 2FA number sent to my WhatsApp number, from a verified Spotify WhatsApp account. It's suspicious because I didn't link my phone number to my spotify account. How ...
  • nyukei_
  • Newbie
  • 8333 Views
  • 15 replies
  • 0 likes
  • 8333 Views
  • 15 replies
  • 0 likes

Superuser Contribution por que el poan duo me tira publicidad?

tengo el plan duo y me siguen apareciendo publicidades cuando escucho por la app del celular

  • Visitor
  • tengo el plan duo y me siguen apareciendo publicidades cuando escucho por la app del celular
  • Yordan
  • Moderator
  • 1553 Views
  • 3 replies
  • 0 likes
  • 1553 Views
  • 3 replies
  • 0 likes

Superuser Contribution Language change and unknown user in my profile

The language in my spotify profile has been changed from English to another I dont know. I thinknits Slovak. There is also a second username logged into this profile. How can I correct this?PlanFreeCountryNamibia Device(iPhone 8, Samsung Galaxy 9, Ma...

  • Visitor
  • The language in my spotify profile has been changed from English to another I dont know. I thinknits Slovak. There is also a second username logged into this profile. How can I correct this? Plan F...
  • LilKookieKid
  • Newbie
  • 314 Views
  • 2 replies
  • 0 likes
  • Account
  • 314 Views
  • 2 replies
  • 0 likes

How do I make a Kids Account into a regular account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
  • 111 Views
  • 1 replies
  • 0 likes

Password changed without me knowing

PlanFreeCountryUKDeviceiPad Air 4Operating SystemiPadOS 18.4betaMy Question or IssueWhen I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to the login page, I tried to log in, but it said the password was incorrect, eve...

  • Visitor
  •   Plan Free Country UK Device iPad Air 4 Operating System iPadOS 18.4beta My Question or Issue When I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to t...
  • Billy-J
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Login
  • 98 Views
  • 1 replies
  • 0 likes

Can't change country so can't use Family Plan!

I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up. When my family tried to join the Family Plan, it said that they couldn't join because we are not in the same country. But we are! I tried ...

  • Visitor
  • I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up.    When my family tried to join the Family Plan, it said that they couldn't...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Listening history missing after logging back into old account

I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. But i couldn't find any of them, its been around ~4 ...

  • Visitor
  • I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. B...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

How can I set up or edit my two-factor authentication processes?

I needed to log in in a web browser and had to use 2FA. However, I do usually work with an authenticator app, which is generally more secure than an email. Is there a way to set up how my 2FA works?

  • Visitor
  • I needed to log in in a web browser and had to use 2FA. However, I do usually work with an authenticator app, which is generally more secure than an email. Is there a way to set up how my 2FA works?
  • ziprr
  • Newbie
  • 10476 Views
  • 5 replies
  • 5 likes
  • 10476 Views
  • 5 replies
  • 5 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • Emil_Community
  • Casual Listener
  • 27804 Views
  • 24 replies
  • 1 likes
  • Account
    Login
    Security
  • 27804 Views
  • 24 replies
  • 1 likes

Superuser Contribution deactivate spotify connect

I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across devices. There is no way to disable remote control...

  • Casual Listener
  • I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across...
  • phantomwizard
  • Regular
  • 2705 Views
  • 4 replies
  • 3 likes
  • 2705 Views
  • 4 replies
  • 3 likes

Failed Payment

PlanFree/PremiumCountryUnited StateDeviceMac Book Air 2017Operating System- Google Chrome My Question or IssueFor the past year I have been unable to complete a payment via Spotify's Website. I have tried re-entering my address, using an incognito wi...

  • Newbie
  •   Plan Free/Premium Country United State Device Mac Book Air 2017 Operating System- Google Chrome     My Question or Issue For the past year I have been unable to complete...
  • Luan
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

why can't i register my credit card

i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method

  • Visitor
  • i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method
  • ribezaz
  • Spotify Star
  • 142 Views
  • 1 replies
  • 1 likes
  • 142 Views
  • 1 replies
  • 1 likes

Dual account

On a premium dual account can both parties independently listen to different content at the same time on separate devices?

  • Casual Listener
  • On a premium dual account can both parties independently listen to different content at the same time on separate devices?    
  • Luan
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • Account
  • 191 Views
  • 3 replies
  • 0 likes

Superuser Contribution I do a podcast with a team of two, how do I get access for a team member?

Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another podcast account)

  • Visitor
  • Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another ...
  • Vasil
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

  • Newbie
  • So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to...
  • nikhil-hehe
  • Visitor
  • 17852 Views
  • 6 replies
  • 2 likes
  • Account
    Login
  • 17852 Views
  • 6 replies
  • 2 likes

Closing an account with an inactive email

Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists over but how can I cancel my subscription with the previous...

  • Visitor
  • Hi everyone,   I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists...
  • Luan
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ? Plan Premium  Country Canada Device (IPhone 13 mini) Ope...
  • SeesNat
  • Casual Listener
  • 57217 Views
  • 62 replies
  • 22 likes
  • Account
    Premium
  • 57217 Views
  • 62 replies
  • 22 likes